JUCY USA Terms and Conditions
JUCY Terms and Conditions - USA
Valid 1 February 2012 to 31 March 2013
Summary of Rental Conditions
This document contains a brief summary of the rental conditions for JUCY Inc. The full details of the JUCY rental contract will and do apply. All rates quoted are in US dollars.
Booking Amendments
If the renter wishes to make any changes to their confirmed reservation, the reservation will be recalculated using either the original rate or the rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (rental office) for vehicle pick-up or drop-off
- Change of vehicle category
- Name change
If an amendment is made to the rental dates within 14 nights of collection, no refund will be provided if the length of hire is shortened (that is; the rental will be charged at the number of nights originally booked). No refund will be provided for late pick up or early return of the vehicle. A relocation fee of $500.00 may apply, if the collection and/or return location is amended within 14 nights of the confirmed vehicle collection date or if amendment occurs whilst on hire.
Rental Extension
If the renter wishes to extend the rental whilst on hire, they must first obtain authorization from JUCY Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card via telephone or at a JUCY Rental Office Branch immediately upon confirmation of the rental extension. All extensions are treated as a “booking amendment” and the booking amendment conditions will apply.
Rental Charges
Rental Charges are calculated on a ‘per night’ basis.
Rental Duration
The minimum rental is five (5) nights for rentals commencing during the periods 1 April 2012 to 30 June 2012 and 1 October 2012 to 31 March 2013. The minimum rental is ten (10) nights for rentals commencing during the period 1 July 2012 to 30 September 2012 (High Season). Minimum hire periods are based on fleet distribution and availability, the owner reserves the right to change without warning.
One Way Rentals
One way rentals are available between all JUCY Rental Offices subject to a 5 night minimum rental period. The following one way fee will apply: $150
JUCY Rental Offices and Office Hours
JUCY USA Rental Offices are located within Apollo Motorhome rental branches in the USA.
JUCY / Apollo Rental Offices are open Monday to Friday from 9.00am to 4.30pm (latest drop off time is 4.00pm, earliest collection time is 9.00am), and Saturday from 9.00am to 12.00pm (latest drop off time is 11.00am; earliest collection time is 9.00am).
Rental Office will be closed Sundays and on the following public holidays:
- Easter Sunday - 08 April 2012
- Memorial Day - 28 May 2012
- Independence Day - 4 July 2012
- Labor Day - 3 September 2012
- Thanksgiving Day - 22 November 2012
- Christmas Day - 25 December 2012
- New Year’s Day - 1 January 2013
- Easter Sunday - 31 March 2013
Mileage
Unlimited mile packages and 500 mile packages are available at extra cost. All mileage packages must be prepaid before departure. There is no refund for any unused miles. Excess miles are charged at $0.25 per mile upon return of vehicle.
Vehicle Collection and Return
Vehicles can be collected Monday to Friday between 2.00pm and 3.00pm. An “early departure fee” of $55.00 will apply if the desired collection is between 9.00am - 1.59pm.
Vehicles must be returned Monday to Friday between 9.00am and 10.00am. A “late return” fee of $55.00 will apply if the desired return is between 10.30am - 3.30pm.
On Saturday, vehicles must be collected and returned between 9am and 11am.
Transfers
Vehicles must be collected and returned to our rental office (no airport returns are permitted). Failure to return to a JUCY rental office may result in a relocation fee being charge or up to $500.00. Transfers to and from the JUCY rental office are not included in the rental price. It is the renter’s responsibility to get to and from the rental office.
Payment at Rental Offices
For security reasons, JUCY will only allow accepted credit or debit cards for rental charges, paid on vehicle pick up or drop off. Cash payments will not be accepted at rental offices. The Bond on the vehicle is only payable at pick-up by Credit Card, there is no exception to this condition.
Administration Fees / Taxes
A charge of 10% of the total cost will be levied to cover administration fees, government fees, duties and other associated costs. Administration fees can be either prepaid or paid at the rental counter on collection of the vehicle.
Credit Cards
JUCY only accept Visa, MasterCard and American Express.
Exchange Rate / Currency Variations
All credit card transactions are conducted in US Dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. JUCY do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Driver’s License and Minimum Age
A current and full motor vehicle driver’s license is required. If the driver’s license is not in the English language then an international driver’s license is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s license must have been held for at least one year and be valid for the whole length of the rental. The original driver’s license must be shown at time of pick-up when the driver is present. Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.
Additional Products
- Personal Kits - $50 per person (including a sleeping bag, pillow, bath towel and tea towel)
- Provisioning Kit - $115 per rental (including all kitchen utensils, cutlery, cookware, plates, cups for up to 4 people)
- Camp Chairs - $10 each per rental
- Camp Table - $20 per rental
- GPS - $90 per rental
- Baby Seats - $40 each per rental. Please refer to the JUCY child restraints policy for full details.
- Booster Seats - $40 each per rental. Please refer to the JUCY child restraints policy for full details.
- First Aid Kits - A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Multiple Rentals
Consecutive Campervan rentals can be combined to qualify for a multi hire discount. Rentals in the United States of America, Australia and New Zealand count to obtain the multi hire discount, providing travel is within a 3 month period.
Travel Restrictions
JUCY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.
Death Valley and other desert areas
Vehicles are not allowed to operate in Death Valley and other desert areas during 15 May to 15 September due to extremely high temperatures which can cause system failures. At other times clients visit these areas at their own risk and are thus responsible for all recovery and other charges. During certain periods these areas are not habitable and could pose a danger to the driver and passengers.
Mexico, Alaska, Yukon and Northwest Territories & Newfoundland
Travel to Mexico, Alaska, Yukon and Northwest Territories & Newfoundland is strictly prohibited.
Burning Man Festival (25 August 2012 to 02 September 2012)
Travel to the Burning Man Festival is prohibited. If you travel there without written approval from JUCY, a fee of $700 applies in addition to special cleaning fees.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorization from the JUCY Reservations. Subject to the change being approved, an additional charge of $700 may apply.
Repairs
Although JUCY run late model vehicles, it may happen that small repairs are required. Repairs up to $100 may be affected without authorization and will be reimbursed unless the damage is caused by the renter. For amounts over $100, JUCY will need to be informed in advance. All vehicles are covered for 24hr emergency roadside assistance.
Infringements and Administration Fees
JUCY reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, JUCY reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 per fine will be applicable.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Limit of Liability
In the event of no alternative vehicle being available to the renter JUCYs liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important
JUCY reserve the right to refuse any rental at our discretion.
Animals
Service dogs are permitted to travel in JUCYs vehicles with prior permission from JUCY. No other animals are permitted in JUCY vehicles.
Smoking
Smoking is not permitted in JUCY vehicles. A $500 cleaning fee may apply and be charged to the renters credit card upon return of the vehicle.
Cancellation Fees
A 20% non-refundable deposit is required at time of booking. If cancelled on the day of pick-up or no show - 100% of the rental cost will apply.
Travel Insurance
JUCY strongly recommends the renter purchases a comprehensive travel insurance policy prior to travel in the USA through a reputable provider.
Standard Liability
JUCY’s rental charge includes:
- Basic liability insurance as required by US law with each rental.
- Standard Insurance for damage on the JUCY vehicle. The Excess / Deductible is $1500 per incident.
A Bond of $1,500 will be collected at the time of entering into the Rental Contract. The $1,500 will be debited to the credit card account immediately.
Additional insurance options
SLI (Supplementary Liability Insurance is available at additional cost of $9 per day – this will cover you for up to US$1.000.000,00)
CDW (Collision damage Waiver) with $0 Excess/Deductible on the JUCY vehicle is available at $9 per day
CDW includes:
- Cover for accidental damages
- Windscreen (1 windscreen covered per rental)
- Protection against theft and vandalism
- Tire damage (2 tires covered per rental)
A Bond of $500 will be collected at the time of entering into the Rental Contract. The $500 will be debited from the credit card account immediately.
Bond
The bond amount is determined by the Insurance option chosen by the renter. The bond will be $500.00 or $1500.00 (based on the additional insurance purchased) but not both, as out lined in the standard liability and additional insurance option section.
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. The Bond is fully refundable when the vehicle is returned to the correct rental office on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage thean any extra cost will be charged.
Full Responsibility
At all times the renter is responsible for:
· Damage caused where the terms of Rental Contract have been breached.
· Damage caused by negligence.
· Damage caused to the Vehicle in any way by part or total water submersion or salt water.
· Damage caused due to a single vehicle roll over.
· Damage caused to the Vehicle by the renter’s willful conduct.
· Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
· Damage or loss caused to any personal belongings.
· Damage caused due to use of incorrect or contaminated fuel.
· Damage to the awning, slide out, overhead or underbody of the Vehicle.
Rates/Terms/Conditions
Are correct at time of print and are subject to change without notice.
