JUCY United - Frequently Asked Questions
Where are your JUCY Rentals Branches?
JUCY has three branches in the USA -
Los Angeles: 13820 Hawthorne Blvd, Hawthorne CA 90250.
San Francisco: 14273 Washington Ave, San Leandro CA 94578.
Las Vegas: 5837 Boulder Hwy, Las Vegas NV 89122
I have hired a JUCY campervan in NZ or Australia and now am getting one in the USA - do I get a discount?
Yes! We are thrilled to hear that you love JUCY so much that you’d like to rent with us again. We can offer a 5% discount to all rentals that are within 3-months of your last rental with JUCY. To make your new reservation, please call us and have your previous booking number handy.
Do you offer one way rentals?
Yes. If you would like to pick up from one location and return to another, please check with us for availability. The cost is US$150 + tax if you travel before the 31st of March 2013 and US$175 + tax if you travel after the 1st April 2013.
What options do I have when it comes to mileage?
You can choose to pre-purchase one of our specified mileage packages or you can go with unlimited miles. Additional miles not pre-purchased are calculated at US$0.25 per mile.
Your options include -
Unlimited miles - US$25 + tax/night
500 mile package - US$120 + tax
100 miles/night - US$12 + tax
Do I need to pay a deposit when making a booking?
Yes. The deposit is 20% of the value of your rental. Your balance is due 30-days prior to the pickup of your rental.
What are JUCY’s cancellation fees?
Your 20% deposit is non refundable and will be your cancellation charge if you decide you no longer wish to hire JUCY. If you cancel on the day of pick up or if you don’t show to pick up your vehicle, your cancellation fee is 100% of the value of your rental.
What insurance is included in the rates on your website? Is roadside assistance included?
24-hour roadside assistance is included. Basic liability insurance as required by US law is included with each rental. Standard insurance for damage on your JUCY vehicle is also included. The excess/deductible is up to US$1500 per incident.
What is the minimum driver age?
To hire a JUCY Ride in America you need to be 21 years old and need to hold a full drivers license.
Are your JUCY vehicles automatic or manual?
All of our campervans are automatic transmission vehicles.
Can we smoke in your vehicles?
No!
Smoking is prohibited in the campervans. If you smoke in your vehicle, a special cleaning fee of US$500 (minimum) will apply. You may also be charged for any rental days the vehicle cannot be rented out.
How old are your campervans?
The vehicles are 2010 or younger models and the inside fit out is brand new from 2012 and 2013.
Can I sleep anywhere or do I have to stay in a campground?
The USA is a beautiful place with many unique places to explore and having a JUCY campervan helps you get there. When it comes to somewhere to sleep the National Park Service runs a network of basic camp sites set in some of the most stunning locations and there are also loads of independent camp grounds.
JUCY recommends that you do not free camp. Free camping is illegal in some areas, so you will need to check with the local authorities before free camping. Number one rule: if you are not sure - ASK! Please respect the environment, the local community and clean up after yourself.
Here are some useful websites -
National Park Service (for camping in National Parks) www.nps.gov
Go Camping America www.gocampingamerica.com
KOA Campgrounds www.koa.com
Reserve America www.reserveamerica.com
What is the engine size? What type of gas does the vehicle take?
Our vehicles have 3.3 liter 6 cylinder engines and use between 10-14 liters per 100km (that translates to about 17-20 mpg). Gas used is 87 Octane.
What are your office hours? Can we collect or return the campervan outside these hours?
Office hours are 9am – 4pm Monday to Friday and 9am – 12pm on Saturday. Please note we are closed on Sunday.
Vehicles are available for pick up between 1pm-3pm Monday to Friday and 9am-11am Saturday. Vehicles must be returned between 9am-10.30am on the agreed drop-off date.
A full-day rental charge will be applied once the vehicle is more than 1-hour late. No refunds will be given for shortened rentals. There are no refunds for late pick up or early return of vehicles. Early pick ups and late returns are available during office hours only and will incur a US$55 + tax fee - these options need to be pre-booked.
Pick ups and drop offs outside of office hours are not possible.
What is the minimum hire period?
10 nights in peak season (June – September inclusive), otherwise 3 nights.
Please note that minimum hire periods can change without notice.
Do I need an international drivers license to hire a JUCY Campervan?
To drive in the USA you need to have a full and valid drivers license from your home country which needs to be written in English. It is usually helpful to also obtain an international drivers license. Although this is not compulsory at this stage, JUCY highly recommends having one, as if you are stopped it can help the law enforcement officer to be more informed.
What make and model are your campervans?
Your campervan will be either a Chrysler Town & Country or Dodge Grand Caravan.
How many people can travel in your campas?
Our Champ vehicle has seatbelts for 4 and also two double beds.
Do you charge for additional drivers?
How do I get to and from the JUCY offices and the airport?
Taking a shuttle or a taxi to our location would be the easiest option to collect your vehicle. Public transport options are also available.
How are rental charges calculated?
Rental charges are calculated on a nightly basis, just like a hotel. Early pick-ups and late drop offs will incur a US$55 + tax fee.
What do the personal kits in the campervans include?
All linen including bedding and towels for one person.
There is a one off US$50 + tax fee for this kit.
What is included in provisioning kit?
Cutlery, crockery and cookware for 4 people.
There is a one off cost of US$115 + tax.
What amenities are included in each campervan? What else can we hire?
In each vehicle there are 2 x one-burner gas cookers and two complimentary butane fuel bottles to operate the cooker. There is a fridge and running water operated via a pump faucet. Inbuilt DVD players are in each vehicle. GPS systems ($90 + tax per rental), camping table ($20 + tax per rental), camping chair ($10 + tax each, per rental) and other items can be purchased prior to or at the time of pick up.
Are there any restrictions regarding where we can drive in our JUCY campervan?
- Travel to Mexico and Alaska is prohibited.
- Death Valley and other desert areas carry travel restrictions due to health and safety reasons during specific dates. Travel to Death
Valley between May 15th and September 15th is not permitted.
- No underground parking and no gravel road restrictions apply. Specific date information can be found in our T&C section of our
website.
JUCY campervans can travel to parts of Canada, excluding Yukon, Northwest Territories and Newfoundland.
Where can I find information about the weather and temperatures of my travel destination?
Good sites include –
The Weather Network www.theweathernetwork.com
Weather Underground www.wunderground.com
Can I purchase extra insurance options?
Yes! We offer:
- CDW, $9 + tax / night (reduces your excess/deductible from $1500 to $0 and your bond to $500)
- SLI, $9 + tax / night (offers US$1 Million liability cover)
Do you allow JUCY vans at different festivals?
YES! We love to see JUCY Campervans at festivals like Coachella, Stage Coach and similar. We do have great package deals available for selected festivals too! Check our JUCY Specials page for details. Some festivals in remote locations come with certain restrictions - please ask us for details at time of booking!
Burning Man Festival: 26 August 2013 - 02 September 2013
JUCY requires prior notification of attending Burning Man Festival.
Travel to the Burning Man Festival will incur a $700 supplement, hirers are required to thoroughly clean the vehicle and remove all desert dust before returning. Additional cleaning fees may be applied upon return of the vehicle if excessive desert dust remains.
Burning Man Fee $700 (Payable prior to pick up)
Special cleaning fee is charged if the vehicle shows any sign of desert dust on return. The $500 fee includes a 2 hour special cleaning service provided by JUCY staff after your rental. If it takes longer than 2 hours to clean the vehicle of all dust and dirt (this includes cleaning all vents, all corners of the living area, the kitchen and the Penthouse as well as the engine) every extra hour is charged at a flat rate of $155 per hour.
Rules
- Travel to the Burning Man Festival is at your own risk. JUCY will be able to provide only limited roadside assistance and any towing or repair cost will be billed to the renter.
- Only two (2) people are allowed per vehicle as the operation of the Penthouse is PROHIBITED in the hot desert area. This is for your own protection as the operation of the Penthouse cannot be guaranteed under such extreme conditions.
- Remember - JUCY does not provide a generator! - The second battery will be flat after 1-2 days without driving. This will result in the fridge, DVD player and other electronics to STOP WORKING.
- Remember - There is no water supply at the Burning Man Festival. The water in the fresh water tank is not suitable for drinking. Please take enough water and supplies!
- You are expected to clean the vehicle the best you can prior to returning the vehicle, please also remember to fill up the fuel and empty the waste water tank.
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